Your Privacy Is Our Commitment

This Privacy Policy ("Policy") applies to users of the cg22 platform. cg22 ("we", "us", "platform") operates a safe and reliable online entertainment service for players in Bangladesh. By using our website cg22.lat, you agree to the terms of this Policy.

The information described in this Policy will clearly tell you what kind of personal data we collect, why we collect it, how we use it, and what your rights are. Please read this entire Policy carefully.

1 What Information We Collect

When you register on the cg22 platform, use our services, or contact us, we may collect the following types of information:

1.1 Identity Information

• Full name and date of birth
• Email address
• Mobile number
• Address and country of residence
• National ID card or passport details (for KYC verification)

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay account numbers (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history

1.3 Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system
• Login time, session data, and activity logs on the platform
• Information collected through cookies and similar tracking technologies

1.4 Gaming Information

• Betting history and game preferences
• Records of bonus and promotion usage
• Self-set limits related to responsible gaming

2 How We Collect Information

cg22 collects your information in several ways:

• Information you provide directly: Data you submit yourself during registration forms, the KYC verification process, contact with our support team, or payment transactions.
• Automatically collected information: When you browse our platform or play games, technical information is automatically collected through cookies, web beacons, and log files.
• Information received from third parties: Limited information may be obtained from authorized third-party services for identity verification or fraud prevention.

3 Purpose of Using Information

cg22 uses collected information for the following legitimate purposes:

• To process account registration, verification, and management
• To process deposits, withdrawals, and other financial transactions
• To meet anti-money laundering (AML) and fraud detection obligations
• To verify your identity and confirm age (service available to those 21+ only)
• To provide customer service and resolve issues
• To enforce responsible gaming tools and limits
• To improve platform security and performance
• To comply with applicable legal obligations
• To communicate relevant offers or updates based on your consent

4 Information Sharing and Disclosure

cg22 may share your information in the following limited circumstances and only for fully legitimate reasons:

4.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer facilitators), identity verification, cybersecurity, and technology services. These partners receive only the information necessary to carry out their designated tasks and are bound by confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information under court orders, regulatory authority directives, or applicable legal obligations. Such disclosures are kept to the minimum necessary.

4.3 Fraud and Security

Information may be shared with relevant authorities as needed to prevent fraud, money laundering, or other illegal activity.

5 Cookies and Tracking Technologies

The cg22 platform uses cookies and similar technologies. Cookies are small data files stored in your browser or on your device.

5.1 Types of Cookies

• Essential cookies: Required for the platform's basic functionality, such as maintaining login sessions and ensuring security.
• Functional cookies: Remember your preferences and improve your experience.
• Analytics cookies: Help us understand how users use the platform so we can improve our service.

5.2 Cookie Controls

You can reject non-essential cookies by changing your browser settings. Keep in mind that disabling essential cookies may affect some important platform features.

6 Data Retention and Security

6.1 Retention Period

cg22 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations. Even after an account is closed, certain information may be retained for a specified period due to legal requirements.

6.2 Security Measures

We apply industry-standard technical and organizational measures to protect your information:

• Data transfers are secured through SSL/TLS encryption
• Collected data is stored in encrypted form
• Access controls — only authorized personnel can access specific information
• Regular security audits and reviews are conducted
• Firewalls and intrusion detection systems are in place

7 Your Rights

As a cg22 user, you have the following rights:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request correction of any inaccurate information in your data.
• Right to erasure: In certain circumstances you may request that your personal information be deleted (however, we are obliged to retain some data in line with legal requirements).
• Right to object to processing: You may object to the processing of your information for specific purposes.
• Right to portability: You may request your information in a structured, readable format.
• Right to withdraw consent: Where your information is being processed on the basis of your consent, you may withdraw that consent at any time.

To exercise any of the above rights, contact our support team. We provide assistance 24/7 via live chat and email ([email protected]) in both Bengali and English.

8 Protection of Minors

cg22 provides services only to individuals aged 21 or above. We do not knowingly collect personal information from minors. Age verification is mandatory during the registration process.

If we become aware that personal information of a minor has been collected, it will be deleted immediately and the associated account will be closed.

9 International Data Transfers

To provide cg22's services, your information may be processed or stored on servers outside Bangladesh. In such cases we ensure that:

• Adequate data protection measures are in place in the destination country
• Data remains encrypted during transfer
• The relevant partner organizations are bound by confidentiality agreements

10 External Links and Third Parties

The cg22 platform may occasionally contain links to third-party websites. The privacy policies of these external sites are entirely different and are not under our control. We are not responsible for the privacy practices of third-party sites. We recommend reading their own privacy policies before visiting those sites.

11 Policy Changes and Updates

cg22 may update this Privacy Policy as needed. For significant changes, we will notify you via a platform announcement or to your registered email address. When a new version of the Policy is published, it will replace the previous version.

Continued use of the platform after any changes will be considered acceptance of the updated Policy. We recommend revisiting this page from time to time.

12 Contact and Complaints

If you have any questions, comments, or complaints regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the platform
• Language: Support is available in Bengali and English

We take your complaints seriously and will work to resolve them promptly.